Privacy Policy
At poveltacenter, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you use our financial services platform.
Information We Collect
We collect various types of information to provide you with our financial services and improve your experience on our platform. This includes information you provide directly to us, information we collect automatically, and information we receive from third parties.
Personal Information You Provide
- Name, email address, phone number, and mailing address
- Financial information including bank account details and transaction history
- Government-issued identification numbers for verification purposes
- Employment information and income details
- Investment preferences and risk tolerance assessments
- Communications you send to us, including support requests and feedback
Automatically Collected Information
- IP address, browser type, and device information
- Website usage patterns and interaction data
- Location information based on your IP address
- Cookies and similar tracking technologies
- Session duration and page views
- Referral sources and search terms used to find our site
How We Use Your Information
We use your personal information for legitimate business purposes that enable us to provide our financial services effectively and securely. Our primary uses include account management, transaction processing, customer support, and service improvement.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Registration and Management | Name, email, phone, identification | Contract Performance |
| Transaction Processing | Financial information, bank details | Contract Performance |
| Customer Support | Contact information, communications | Legitimate Interest |
| Security and Fraud Prevention | All collected information | Legal Obligation |
| Service Improvement | Usage data, feedback | Legitimate Interest |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are necessary for our business operations or required by law.
Important: We will never sell, rent, or trade your personal information to marketers or other third parties for their promotional purposes.
When We Share Information
- Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, and provide customer support
- Legal Requirements: We may disclose information when required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
- Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or others
- With Your Consent: We may share information for other purposes with your explicit consent
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards.
Security Measures
- 256-bit SSL encryption for all data transmission
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Secure data centers with physical access controls
- Employee training on data protection and privacy
- Regular software updates and security patches
- Incident response procedures for potential breaches
While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide you with tools and options to manage your data according to your preferences.
Your Rights Include
- Access: Request a copy of the personal information we have about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Request a copy of your data in a structured, machine-readable format
- Restriction: Request limits on how we process your information
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing your request.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Account Information: Retained while your account is active and for 7 years after closure
- Transaction Records: Retained for 7 years as required by financial regulations
- Marketing Communications: Retained until you unsubscribe or for 2 years of inactivity
- Customer Support Records: Retained for 3 years after the last interaction
- Website Usage Data: Retained for 2 years for analytics purposes
- Security Logs: Retained for 1 year for security monitoring
International Data Transfers
As a Canadian company, we primarily store and process your data within Canada. However, some of our service providers may be located in other countries, including the United States and European Union.
When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to protect your data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and provide personalized content. You can control cookie preferences through your browser settings.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand how visitors interact with our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or our privacy practices, please contact us:
Email: info@poveltacenter.sbs
Phone: +14035286573
Address: 5S1, 1108 Industrial Way Bldg. #2
Prince George, BC, Canada
This Privacy Policy was last updated on January 15, 2025