Refund Policy
poveltacenter Financial Services - Clear and Fair Refund Guidelines
Last Updated: March 15, 2025
1 Refund Eligibility
At poveltacenter, we understand that financial services and educational resources must meet your specific needs. Our refund policy is designed to provide fair protection for both our clients and our business operations across Canada.
Refunds are available for qualifying services and products within specific timeframes. We evaluate each request individually based on the nature of the service, usage patterns, and circumstances surrounding the refund request.
- Educational courses and workshops purchased within the last 30 days
- Consulting services that haven't commenced or exceeded two sessions
- Software subscriptions cancelled within 14 days of activation
- Financial planning services discontinued before completion of initial assessment
2 Refund Process Timeline
Our refund process follows a structured timeline to ensure thorough review and prompt resolution. Understanding each step helps set proper expectations for processing your request.
Request Submission
Submit your refund request through our contact form or email within the eligible timeframe. Include your purchase details and reason for refund.
Initial Review (2-3 Business Days)
Our team reviews your request against our refund criteria and may contact you for additional information or clarification.
Decision & Processing (5-7 Business Days)
Once approved, we initiate the refund through your original payment method. You'll receive confirmation via email.
Completion (3-10 Business Days)
Refund appears in your account depending on your bank or payment provider's processing time.
3 Payment Method Considerations
Different payment methods require different processing approaches. We work with various Canadian financial institutions and payment processors to ensure smooth refund transactions.
Credit card refunds typically appear within 3-5 business days, while bank transfers may take 5-10 business days. PayPal and other digital payment methods usually process faster, often within 1-3 business days.
- Credit cards: Refunded to original card, 3-5 business days
- Debit cards: Processed through banking network, 5-10 business days
- Bank transfers: Direct deposit to original account, 5-10 business days
- Digital wallets: Fastest processing, typically 1-3 business days
Important Refund Conditions
Some services and products may not be eligible for refunds once accessed or used. This includes downloaded digital materials, completed consultations, and services that have been fully delivered. We evaluate each case individually to ensure fair treatment.
4 Special Circumstances
We recognize that exceptional circumstances may warrant special consideration. These situations are evaluated on a case-by-case basis with flexibility and understanding.
Medical emergencies, unexpected financial hardship, or technical issues that prevent service access may qualify for extended refund consideration beyond standard timeframes.
- Medical emergencies with documentation
- Technical issues preventing service access
- Significant changes to advertised service features
- Billing errors or unauthorized charges
Refund Processing Notice
All refund requests must be submitted in writing through our official channels. Phone requests alone do not constitute formal refund applications. Please retain all purchase confirmations and communications for your records.
Need Help with Your Refund?
Our customer service team is ready to assist with your refund request or answer any questions about our policy.
Email: info@poveltacenter.sbs
Phone: +1 (403) 528-6573
Address: 5S1, 1108 Industrial Way Bldg. #2, Prince George, BC, Canada